We love what we do. The passion we have for our work enables us to take ownership of our clients' projects. We constantly strive to deliver the highest-quality products possible.
There is no greater satisfaction than delivering a finished product that helps a client reach their goals and objectives. To learn more about our approach to customer service, follow the provided links for more information.
Our Mission And Promise To You
Our mission is to exceed client expectations by providing the highest-quality product possible in a timely manner. We create long-lasting, prosperous relationships with our client partners in order to help them reach their goals and objectives.
CLIENT Privacy Policy
Our privacy policy describes in clear language how CAPITAL COLOUR GRAPHICS INC. ensures the protection of the personal information you entrust to us.
Please read this document carefully, we want you to know that CAPITAL COLOUR GRAPHICS INC. protects your personal information.
We view our Privacy Policy as if it were a CAPITAL COLOUR GRAPHICS INC. product, not just a legal obligation. And as you know, we believe in superior products.
When you became a CAPITAL COLOUR GRAPHICS INC. client, you shared important personal information with us. You did this so we could serve you better and knowing we would honour and respect your privacy. Your trust was not misplaced. At CAPITAL COLOUR GRAPHICS INC. we are committed to offering you superior products and services, so it should come as no surprise that we are also committed to meeting the privacy standards applicable to you.
Let's be perfectly clear.
What is “personal information”?
“Personal information” is information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
What information are we responsible for protecting?
CAPITAL COLOUR GRAPHICS INC. is responsible for protecting your personal information in its possession or custody, including personal information that has been transferred to, or received from, a third party in the course of commercial activities for processing your projects.
Collecting, using and disclosing your personal information. Why do we do it?
We collect, use and disclose personal information for one reason: to serve you better. Knowing you better helps us to communicate effectively with you, and provide you with the services and products you want.
Identified Purposes.
We collect, use and disclose your personal information to:
• verify your identity
• detect and prevent fraud
• comply with the law
• or comply with tax requirements
Personal information may be collected, used or disclosed for any of these “Identified Purposes” set out on the previous page. If your personal information is not needed for one of the Identified Purposes, we will not use or disclose it without obtaining additional consent from you.
How do we gather your personal information?
The collection, use and disclosure of your personal information depend on how you do business with us.
We may gather information from the following sources:
• from supplied databases related to direct mail projects;
• from companies with whom you have a relationship;
• from your interactions with us (for example through your payment history);
• from government or consumer reporting agencies (for example your credit history).
What you are committing to when you share personal information with us.
If you provide personal information to us or through any of the previously mentioned sources, you do so with the understanding that your personal information may be used or disclosed for the Identified Purposes amongst us, the previously mentioned sources, or third parties and that CAPITAL COLOUR GRAPHICS INC. may verify such information, or obtain additional personal information about you by checking with government agencies, credit bureaus, and other fact collecting and verifying entities to assist us for the Identified Purposes.
Your consent.
Your knowledge and consent are required before we may collect, use or disclose your personal information, except in special circumstances, such as during a fraud investigation, an investigation by the police, or in situations otherwise permitted by the law. If any of the personal information that we collect is sensitive, such as health information, we will obtain additional written or oral consent from you before collecting,
using or disclosing the information.
How do you provide us with your consent?
We accept any of the following as your consent for CAPITAL COLOUR GRAPHICS INC.'s existing use and future collection, use and disclosure of your personal information for the Identified Purposes:
• your receipt of this Personal Information Policy, unless you advise CAPITAL COLOUR GRAPHICS INC., either orally or in writing, that you do not agree with the terms stated in this Policy, and that you wish to opt out of all or portions of it;
• your unrestricted provision of information to CAPITAL COLOUR GRAPHICS INC., either directly or through third parties;
• your express written or oral consent as obtained through an application process.
You have the power to say no.
How you can withdraw your consent.
You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions. Please note, however, that withdrawing your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive.
To withdraw your consent, you should contact our Privacy Officer at the address or telephone number listed. Unless we hear otherwise from you, you are giving to us your consent for the collection, use and disclosure of personal information as provided in this Policy for the Identified Purposes.
How long do we keep your personal information?
Your personal information is retained only as long as we need it to effectively provide products and services to you, and for a reasonable length of time thereafter in case we need to meet any potential obligations or legal or government requirements. CAPITAL COLOUR GRAPHICS INC. shall use care when storing or destroying your personal information in order to prevent unauthorized access.
How do we protect your personal information?
Whether in electronic or paper-based format, CAPITAL COLOUR GRAPHICS INC. maintains strict security systems to safeguard your personal information from unauthorized access, disclosure or misuse. As well, when we no longer need your personal information, we take as much care to destroy it as we do when storing it.
In the event that we transfer your personal information to a third party for processing (for example, when printing cheques, mail sorting and client statements, or for data processing), we contractually require any person or organization providing products or services on our behalf to protect our customers' confidentiality in a manner consistent with our own internal measures, or as required by law.
Your right to access your personal information.
You have a right to access your personal information that we have in our possession or control.
You also have a right to know which third parties have received your information from CAPITAL COLOUR GRAPHICS INC..
How do you access your personal information?
Please make your request in writing to CAPITAL COLOUR GRAPHICS INC.'s Privacy Officer, stating as specifically as possible which personal information you are requesting.
We will try to respond to such requests as soon as possible, and will advise you if for some reason we cannot respond right away. CAPITAL COLOUR GRAPHICS INC. may charge you a reasonable fee for providing access to your personal information, but only after first advising you of the approximate cost.
In providing you with a list of the organizations to whom we have disclosed any of your information, we will try to be as precise as possible. When it is not possible to provide an exact list of such organizations to which we have actually disclosed your personal information, CAPITAL COLOUR GRAPHICS INC. shall provide a list of organizations to which we may have disclosed the information.
CAPITAL COLOUR GRAPHICS INC. has the right to refuse your request for access to personal information if:
• the information is protected by solicitor-client privilege;
• granting access would reveal confidential commercial information;
• doing so would reasonably be expected to threaten the life or security of another individual;
• the information was collected for purposes related to the detection and prevention of fraud;
• the information was generated in the course of a formal dispute resolution process;
• or the information would likely reveal personal information about another individual.
Keeping your information accurate.
A priority.
CAPITAL COLOUR GRAPHICS INC. strives to ensure that the personal information we have on file about you is as accurate and up-to-date as necessary for the Identified Purposes for which it is to be used. If any information needs to be updated or amended to reflect a change in your situation, we make every effort to update our records. CAPITAL COLOUR GRAPHICS INC. shall amend personal information that is materially inaccurate
or incomplete and, where appropriate, shall endeavour to advise other parties having access to the
information in question.
If you have a complaint, we want to know about it.
If you have a complaint related to this Personal Information Policy or any of our procedures, contact our Privacy Officer. If your complaint is justified, we will take the steps necessary to resolve the issue, including amending our Policy and practices, if necessary.
If we are not able to resolve your concern, or if you have any other concerns about CAPITAL COLOUR GRAPHICS INC.'s Personal Information Policy and procedures, you may contact the Office of the Privacy Commissioner of Canada or, if applicable, the provincial Privacy Commissioner. CAPITAL COLOUR GRAPHICS INC.'s Privacy Officer will provide you with this contact information upon request.
This Personal Information Policy is subject to any amendments which will be posted on CAPITAL COLOUR GRAPHICS INC.'s website and will also be available from CAPITAL COLOUR GRAPHICS INC.'s Privacy Officer by calling 1-800-860-2592.
How to contact us. Easy.
Updated versions of this Personal Information Policy are posted on CAPITAL COLOUR GRAPHICS INC.'s website at www.capitalcolour.ca, or you can direct any queries about this Policy to CAPITAL COLOUR GRAPHICS INC.'s Privacy Officer at the telephone, e-mail address, or mailing address listed below.
For more information, to file a complaint, to make enquiries, or to opt out of all or parts of this Policy, please contact CAPITAL COLOUR GRAPHICS INC.'s Privacy Officer:
CAPITAL COLOUR GRAPHICS INC. Privacy Officer
314 Neptune Crescent
London, Ontario N6M 1A1
Telephone No.: 1-800-860-2592
Fax No.: 519-659-6634
E-mail address: privacy@capitalcolour.ca
